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An Inside Look: Correspondence at Compassion

compassion international colorado springs Today’s post is about giving you an inside look at how we, the third-largest producer of mail in Colorado Springs, handle the letters you write to your children.

To start with, allow me to introduce you to Joe Cammaroto. Joe is the correspondence supervisor in our Global Ministry Center in Colorado Springs. His team is responsible for processing all the letters you write and all the letters your sponsored children write back to you.

“Since implementing the new online letter writing tool [3], we receive about 7,000 web letters each day compared to the 1,000 or so we received daily before the tool was implemented.”

To put those numbers into perspective, at least a little bit, here’s a glimpse of what Joe’s team sees everyday.

A portion of one day’s mail, ready to be sorted by country

Sorting bins for East Indonesia and Indonesia

Sorting bins for all 26 countries

Letters packaged and ready to be sent to our country offices via DHL. Letters are mailed once each week to our country offices, every Thursday. We send about 4,000 letters to each country office every week.

As Joe mentioned, we receive approximately 7,000 sponsors letters each day. It takes his team about 5 days to process a letter and get it ready to be shipped to a country office.

Contrast that with the 12,000 letters we receive each day from children to their sponsors. A year ago, it took us 14 days to process a letter after receiving it in-house. Now, after some major process improvements, it takes only about three days.

Before the letters arrive, a lot of work goes into getting them to Colorado Springs. Here's some insight from Abraham about what happens when your letters arrive in Bolivia.