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Was My Sponsored Child Affected by That Crisis?

Crisis reporting Whew!

This has been a busy year. Our world is in turmoil and much of that turmoil is affecting Compassion’s work.

Here’s a snapshot of the things I’ve reported over the past 11 months:

military rebellion, slum fire, dengue fever outbreak, H1N1 virus outbreak, flooding, strike, civil conflict, volcanic eruption, earthquake, heavy rains, political unrest, hotel bombings, protests and violence, typhoons, meningitis outbreak, polio outbreak, cholera outbreak, famine, landslide, tribal war, ferry sinking, riots.

As an organization entirely dependent on your trust, we have made a commitment to be honest and transparent in everything we do. This means, among other things, that we do our best to let you know as soon as possible when your child is affected by a crisis or disaster.

In a perfect world, here’s how the process would work:

Seems pretty cut and dried, right? And often, the process works exactly as I just described it.

However, as we all know, we do not live in a perfect world. Sometimes a disaster will wreak havoc on the field’s end, thus affecting our communications process.

Let’s take the recent typhoons in the Philippines as an example.

Typhoon Ketsana hit the Philippines on Sept. 26. Almost 17 inches of rain fell in 12 hours, halting any semblance of normal life, flooding everything in sight, killing hundreds and displacing thousands more.

Roads were destroyed, electricity was out and much of the country was underwater, neck-deep in some places.

Eighteen of Compassion’s staff members in the Philippines office (more than half) were personally affected by the flooding (including the FCS responsible for sending the crisis report).

After the typhoons, every single staff person in the Philippines office was involved in the relief efforts and for a time, Compassion’s entire staff put their regular duties on hold in order to help those in desperate need.

During disasters like this, while you are anxious to hear news about your child, keep in mind that many unforeseen and unavoidable things can occur, hindering good communication. Grace, patience, understanding and flexibility are critical.

Here are some things that might affect the communication process after a crisis:

Despite this, you can be confident in our commitment to share accurate information with you as quickly as possible after a crisis. It’s just that sometimes this may take longer than we’d like.