Comments on: Joined Together Thinking

By: Chris Giovagnoni

Chris Giovagnoni — Mon, 13 Jul 2009 14:49:23 +0000

@Amy Wallace - I will ask someone from Compassion Canada to help you.

By: Amy Wallace

Amy Wallace — Fri, 10 Jul 2009 14:22:47 +0000

@Chris Giovagnoni - Hey Chris, I'm still having trouble importing my children onto my profile. It seems that just about every other Canadian sponsor is able to import their children, though. It's saying sponsorship details not retrieved.

By: Tania @ Larger Family Life

Tania @ Larger Family Life — Tue, 07 Jul 2009 10:00:46 +0000

I joined up and the system couldn’t find my sponsored child. I contacted the UK office, who I sponsor through on the 26th June and just received a reply giving me the step by step instructions to add my child through the profile page, which is exactly the thing that isn’t working so I’m no further along to being able to use the site properly.

By: Chris Giovagnoni

Chris Giovagnoni — Wed, 24 Jun 2009 22:17:19 +0000

Hello everyone.

If you are still having difficulty importing your children, and you have a lot of children that you sponsor or correspond with (somewhere around 10 or more), the fix that Russ mentioned will not work.

We are aware of this issue, and I’ve been told that addressing it will not be a quick fix.

By: Julie

Julie — Wed, 24 Jun 2009 19:22:53 +0000

I was able to import my sponsored children!! Thank you Russ, Chris, and IT Team!

By: Chris Giovagnoni

Chris Giovagnoni — Wed, 24 Jun 2009 17:38:17 +0000

@Rebecca – I suspect you’re still having trouble because you sponsor children through Compassion Canada and have correspondence children through Compassion U.S.

Do you have two sponsor numbers, one from each office? Are both numbers associated with same email address?

I can associate one of the numbers with your OC profile and then you can import the children connected to that sponsor number. You won’t be able to have both sets of children on your OurCompassion profile.

Use the blog contact us form to send me the sponsor number you want associated with your OC account.

By: Rebecca

Rebecca — Wed, 24 Jun 2009 16:33:39 +0000

i am still having trouble!!! when i click on the sponsorship tab, the only thing i can do is click on the update button which doesn’t do anything for me! i would really like to have my sponsored child through compassion canada on OurCompassion!!!

By: Lindy

Lindy — Wed, 24 Jun 2009 14:19:02 +0000

Thanks, Chris!

By: Chris Giovagnoni

Chris Giovagnoni — Wed, 24 Jun 2009 13:41:09 +0000

Yes. Please let us know if you’re still having problems.

@Lindy – Your import issue is different than what was worked on yesterday. Solving the import “time out” that occurs because of the number of children you sponsor – is going to take more time.

By: Lindy

Lindy — Wed, 24 Jun 2009 11:20:24 +0000

I just tried all that, and it still doesn’t work! Is anyone else still having trouble with this?