Archives for: contact center (subscribe)
team-constellation-first-call

When you dial our customer service phone number, you have a good chance of being connected with a member of Team Constellation, which is based in the Philippines. Each of the members of Team Constellation are adult graduates of our sponsorship program.

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view-from-the-contact-center-OIS

The more often we can take ownership and responsibility for any action, the more unified we become.

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The-GMC-006

We can’t really call ourselves a “call center” any more. Why? Because these days we do much, MUCH more than just take calls.

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Aug 30 2012

Create WOW Moments

Seetha-with-note-IN

Have you known the joy of receiving a note from a friend, just because they wanted to let you know they were praying for you?

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Sorting letters in our office in Inda

Questions about correspondence are among the most common we hear among support community and in the contact center.

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sorting-bins

Since implementing the new online letter writing tool, we receive about 7,000 web letters each day compared to the 1,000 or so we received daily before the tool was implemented.

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letter writing ideas

Ideas for writing your sponsored child are a very popular topic on the Compassion blog, OurCompassion, on Facebook…pretty much everywhere.

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hello-kitty-backpack

Our correspondence team receives many gifts from sponsors for their sponsored children that can’t be sent to our country offices. What items can be sent to your sponsored child through the mail?

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easter-eggs

We often get questions in our contact center regarding different holidays. Things like, “What are some holidays that are special to my child?” Or, “To be sensitive to my child’s culture and customs, are there things I shouldn’t talk about?”

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0309UG-029

Becky is going through a difficult time right now. Her husband has survived cancer twice, but the doctors have found another spot on his lung. Scared that the cancer has returned, she described her feelings to me.

“I remember walking around the office and thinking ‘Does anyone know that my world has collapsed today? Does anyone…

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Everyone in our contact center wants to provide the best service possible to you, at all times. But at this time, we don’t have a way to measure how we are doing with this.

Please consider this blog post an open forum to let us know about your experiences calling and e-mailing Compassion, good and…

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For 16 years, I have worked in the customer service and contact center industry. Until coming to Compassion, my experience was strictly in the for-profit world. Over the years, I’ve personally handled or listened to thousands upon thousands of customer service calls. Taking payments, refunding payments, solving problems, causing problems, selling products, selling services, setting…

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