Last year, you had a chance to meet Team Constellation, our Philippines based contact center made up of adult graduates of our sponsorship program. Now it’s time to dive a deeper into why and how this special team exists at Compassion.Continue Reading ›
When you dial our customer service phone number, you have a good chance of being connected with a member of Team Constellation, which is based in the Philippines. Each of the members of Team Constellation are adult graduates of our sponsorship program.Continue Reading ›
We can’t really call ourselves a “call center” any more. Why? Because these days we do much, MUCH more than just take calls.
Have you known the joy of receiving a note from a friend, just because they wanted to let you know they were praying for you?
Questions about correspondence are among the most common we hear among support community and in the contact center.
Since implementing the new online letter writing tool, we receive about 7,000 web letters each day compared to the 1,000 or so we received daily before the tool was implemented.
Ideas for writing the child or teen you sponsor are a very popular topic on the Compassion blog, on Pinterest, on Facebook…pretty much everywhere. Here are some great things try…and avoid.
Our correspondence team receives many gifts from sponsors for their sponsored children that can’t be sent to our country offices. What items can be sent to your sponsored child through the mail?
We often get questions in our contact center regarding different holidays. Things like, “What are some holidays that are special to my child?” Or, “To be sensitive to my child’s culture and customs, are there things I shouldn’t talk about?”
Becky is going through a difficult time right now. Her husband has survived cancer twice, but the doctors have found another spot on his lung. Scared that the cancer has returned, she described her feelings to me.
“I remember walking around the office and thinking ‘Does anyone know that my world has collapsed today? Does anyone even care?’”