The Contact Center: Who Are You Talking To?

We can’t really call ourselves a “call center” any more. Why? Because these days we do much, MUCH more than just take calls.

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Create WOW Moments

Have you known the joy of receiving a note from a friend, just because they wanted to let you know they were praying for you?

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“Thank You for Calling Compassion, My Name is Brad…”

For 16 years, I have worked in the customer service and contact center industry. Until coming to Compassion, my experience was strictly in the for-profit world. Over the years, I’ve personally handled or listened to thousands upon thousands of customer […]

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