We can’t really call ourselves a “call center” any more. Why? Because these days we do much, MUCH more than just take calls.
Have you known the joy of receiving a note from a friend, just because they wanted to let you know they were praying for you?
Questions about correspondence are among the most common we hear among support community and in the contact center.
Got questions for us? How about ideas for improving our programs or processes? Praise? We’ll take that too. Share it all, and get answers, in our online customer support community staffed by representatives in our contact center.
For 16 years, I have worked in the customer service and contact center industry. Until coming to Compassion, my experience was strictly in the for-profit world. Over the years, I’ve personally handled or listened to thousands upon thousands of customer service calls. Taking payments, refunding payments, solving problems, causing problems, selling products, selling services, setting…