Got Questions?
Got questions for us? How about ideas for improving our programs or processes? Praise? We’ll take that too. Share it all, and get answers, in our online customer support community staffed by representatives in our contact center.
Are We Worth Your Trust and Money?
Does the money you donate to Compassion produce a good return on investment? Do we maximize the impact of your generosity?
Can My Sponsored Child Visit Me?
Child protection is something we take very seriously. We know that 99 percent of you would smother your sponsored child with love, prayer and encouragement. Regrettably, it’s the few bad apples we have to be careful about. Allowing a sponsored child to travel to his or her sponsor’s home increases the risk of abuse or…
Why Do Child Development Centers Close?
We partner with more than 5,000 churches worldwide to implement our sponsorship program. And last year, 95 centers closed, about 1.7 percent of the centers open at the time. The number of child development centers that close each year varies. They close for a variety of reasons, and each case is different.
How Does Our Letter Translation Process Work?
Letters are not just pieces of paper. They carry a connection – a relationship – and love from sponsors to registered children. Letters are powerful tools. The prayers, encouragement and affection they contain can change a life. But a lot of work has to occur to get the letters on their way.
We depend on the church in your sponsored child’s community to carry out our programs. With your help, we provide the church with finances, guidance and accountability in order to make their program a success.
Our goal is to assist as many children and families as possible. In order to do this, we allow three children per family to be enrolled in our program.
However, the child development center staff is able to change that allowance to one or two children — based on the community’s needs. Particularly in Africa, one…
Many sponsors have the misconception that Compassion runs schools. We do not. However, we do facilitate a holistic child development program that complements and supplements the school systems in the countries we work in.
Most children we serve attend government schools; however, some of our church partners do run their own schools. These schools are…
You have a few different options for sending a monetary gift. Each year, you can send $10 to $50 as a birthday gift, $10 to $50 as a general gift, and $25 to $1,000 as a family gift. You also have the option of donating any amount, we typically suggest $20, to the Christmas Gift…
I’ve taken many calls from sponsors about their children’s pictures. “Why is my child wearing such nice clothing?” “Why is my child not smiling?” “My child’s newest picture doesn’t look like my child.Why?”
Picture this: You’re in El Salvador in the middle of summer visiting a newly opened child development center. There is a long line…
With programs in 26 countries, many people wonder how we maintain the excellence and good stewardship of our operations around the world. In addition to annual external audits, we ensure the highest integrity in our programs through internal auditing.
Internal auditing, both in the development centers and country offices, is designed to determine how well our…
Accountability. This word has so much meaning. In this fast paced and cynical world, many people have lost trust in nonprofits. It’s actually very sad, but I understand why.
How many times have you heard about the misuse of funds hindering an organization’s effectiveness, or greed compromising decision-making and values? Regrettably, I think we all…
How Long Does My Child Sponsorship Last?
Although age is a determining factor in a child’s completion, we do not finalize a completion just for that reason. Our completion guidelines include consideration of our goals for each individual child and the goals each child has personally set.
How Is My Money Used Each Month?
$38 a month. That’s how much it costs to sponsor a child through Compassion, which is more than the price of sponsorship at other organizations. The difference sometimes leads to questions such as: What does my child get each month for $38?” (i.e., how are our programs run and what do we deliver), and “Where…
Questions about letter writing are the most common ones I hear in the contact center. Many sponsors call or write us because they are frustrated with the quality of the letters they receive from their sponsored children.
A few days ago, I spoke with Judy because she was upset that her sponsored child, Carlos, doesn’t…
Children are welcomed into our programs regardless of their faith. Although, we are unapologetically Christian and every child development center is connected to a Christian church or ministry.
That’s one of the things that makes us distinct. We’re church based.
While we provide the children and their families the opportunity to see living faith in action,…
If you are contacted by your sponsored child outside of Compassion’s portals (e.g., by phone, e-mail, Facebook, Twitter, etc.), please don’t respond, even to say “I’m sorry but I can’t talk with you in this manner.” And please let us know about the contact.
After his accident, Biswanath lost all his expectations for life. He couldn’t find a job due to his weak leg. He struggled to provide for his family and began selling marijuana. The dark side of life grabbed him.
At only 5 years of age, Michelle had to say goodbye to one of the places she loves the most: her child development center.
By attending classes at his or her child development center your sponsored child receives age-appropriate instruction in four main areas: spiritual, cognitive, physical and socio-emotional.
At KE-630, Good Shepard Isinya Student Center, all the children begin their Saturday at 9 a.m. with spiritual learning.
No more than three children from the same family can be registered in our Child Sponsorship Program, though each country may choose to limit this to fewer children so they can help a larger number of families.
Because we want you to have the best relationship possible with your sponsored child, and your questions are reasonable ones, we are currently considering a few technology-driven options to help you connect more directly with your child.
One of my earliest lessons in the importance of our gifts came from Tausi (Tanzania). I began sponsoring her soon after her stated birth date (which later proved to be wrong, but…) and immediately sent a gift of $25.
Disaster Relief Kit: What’s Inside?
After a disaster occurs in one of our countries, we often raise money to help those affected. We do this to help provide things such as food and water, shelter, bedding, trauma counseling or medical treatment, among other needs. Many times we also send disaster relief kits.
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