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To help you feel more closely connected with your child, we’re implementing four changes to our correspondence process in the next year.

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This work is imperfect because it involves people. Compassion is not program-focused (though program models are used) – it’s intensely, insanely, beautifully child-focused. And sometimes, all of the questions in your letters don’t get answered. Sometimes a child drops out of the program and you don’t get an explanation. Sometimes, you feel frustrated because you…

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