5 Useful Tips to Get the Most from the Compassion App

It’s becoming a mobile world. Every day, more of the things we do and the connections we make with organizations in our lives happen with our phones. And many Compassion sponsors are finding our iPhone and Android app to be the fastest path to write the child they sponsor, make a payment or send a gift, contact our call center for support, and stay up to date with their child’s life.

When we created the Compassion app, we set a goal to “connect sponsors more closely with the child they sponsor.” From the feedback received to date, we are on the right path, yet we’re excited about the opportunities we have in the future to delight sponsors with new features and opportunities to learn more about Compassion and better understand the lives of the children they have invested in.

Since the launch last Spring of our logged-in app experience, app users have taken advantage of down time in their day to send tens of thousands of letters, and have, in a few taps, sent off thousands of child, family, birthday, and Christmas gifts. And every day, sponsors use the app’s prayer suggestions to lift up the needs of the child they sponsor before God’s throne.

Over the next few months, we will be rolling out new features like tracking of letters to and from your child and alerts and notifications personalized just for you. In the meantime, here are five useful Compassion App Tips for those who want to take their app experience even further.

1. Ask a Question

Ask a question about your sponsorship (or about the app) from within the app anytime. Tap the menu icon (top right corner), then Feedback & Support to easily send a message to Compassion’s contact center. Sponsors have found this an easy way to get support or give feedback about the app, to ask a question about the child they sponsor, change contact info, etc. Most questions are answered within 2 business days.

Some sponsors have encountered bugs or crashes in the app, and giving us feedback through this form helps us solve those bugs more quickly than bugs reported in the app reviews.

Five Useful Compassion App Tips Five Useful Compassion App Tips

If you like the app and want to encourage others to try it, please consider reviewing the app in the App Store. On the Menu in the app, tap Settings —> Rate App.

Help Families Affected BY COVID-19

Families in poverty have no safety net in times of crisis. Help provide food, medical care and support during this pandemic.

2. Save an Image

You can save the image of the child you sponsor to your phone. Tap on the share icon in the top right corner of your child’s picture, and you will be asked if you want to save the image to your phone’s image gallery. From there you can use the photo like any other photo in your phone – share with friends or family, save to your computer to print or add to your family’s photo collection.

Five Useful Compassion App Tips Five Useful Compassion App Tips

3. Explore the World

Did you know the Center map is clickable? If not, try it out – tap on the map (on the Center tab) to drill down to an explorable map that can give you a feel for the geography and local area where the child you sponsor lives. Is there a picture of the child development center in the app? If so, you can tap it to zoom in and get a closer look.

Five Useful Compassion App Tips Five Useful Compassion App Tips

4. Gifts and Payments

While App Store policies prevent us from taking donations directly within the app, you can still use it as a quick starting place when you want to make a payment or send a financial gift. Tapping on the giving buttons within the app will take you to your phone’s web browser, where, once you log in, you can save your sign-in information for future sessions for convenient giving with just a few taps. Many Compassion app users have established the habit of opening the app each month to pray for the child they sponsor and make their monthly sponsorship payment.

Five Useful Compassion App Tips

5. Pray!

Want to pray more for the child or teen you’ve chosen to invest in? Tap on the Pray button under the child’s image, and you can view prayer suggestions (new ones each time you tap) and even schedule reminders on your calendar (tap the calendar icon).

Five Useful Compassion App Tips Five Useful Compassion App Tips Five Useful Compassion App Tips

One kind sponsor called the app “one of the best inventions ever.” While that is certainly a kind exaggeration, we would like your ideas for what would bring the app closer to living up to that description.

What app features would make a big difference for you?
What ideas do you have to make the app indispensable?
How do you use the app the most today?

We look forward to your comments and ideas below to help us make the app an even better part of your sponsorship experience!

Download the Compassion App from iTunes or Google Play.

21 Comments |Add a comment

  1. Avatar
    Brenda January 5, 2020

    hello,my name is Brenda I am from kigali Rwanda. I wanted to ask if there is away one can find the people who once sponsored her.thank you.

    1. Avatar
      Sierra January 6, 2020

      Hi Brenda! Thank you so much for reaching out to us. Are you saying that you were once a child enrolled in Compassion’s program, and would like the opportunity to potentially reconnect with your sponsor? If so, we would be happy to help you, if we are able. Will you please send an email to socialmedia@compassion.com including your full name and your child ID number from when you were enrolled in the program? Thank you!

  2. Avatar
    Catherine Hughes March 12, 2017

    I love the idea of the app,and the ability to see a map of the country and area my children live. The problem I have is that I am not able to finish writing a letter in one sitting and have a lot of trouble getting back to the letter I’ve started and writing it.the letter comes up, but I can’t add to it.

    1. Avatar
      Shannon March 13, 2017

      Hi Catherine,

      This is quite possibly related to the issues we are having with our online letter writing portal. You should be able to go directly to your letter you were working on in your “drafts” folder and click “continue”. Are you given this option and it doesn’t seem to work, or does it not even allow you to get that far? I may be able to help you a bit better with a little more detail of what is happening. However, it could have something to do with the issue we are having in regards to writing in general. If so, this is something that is being fixed by our IT team and should be back up and running soon. I do apologize for the inconvenience!

  3. Avatar
    Michelle Lamb July 19, 2016

    I do not have an ipad or internet access on my phone. Is there a way to receive information the same information on my computer or Kindle?

    1. Emily Vanhoutan
      Emily Vanhoutan July 20, 2016

      Hi Michelle! Regrettably, we don’t have a kindle app just yet but someday in the future this might be available! You can see your child’s profile information through your desktop computer, however! Please email us at socialmedia@compassion.com if you need help with logging in :).

  4. Avatar
    Kallal Shing May 1, 2016

    This is really nice. Appreciate your good work. May God bless this organisation to change children life from the sufferings that these children have.

  5. Avatar
    Sarah D. April 17, 2016

    Thank you for the app! It’s really neat and helpful. I just have one wish for it to be better. On your website, you have a list of Crisis Updates in the places that Compassion International works. I haven’t found it on the app, but it would be helpful if it was, so that we could be praying for those situations as well. Thank you!

    1. Susan Sayler
      Susan Sayler April 18, 2016

      Great idea, Sarah! I will be sure to pass along your feedback and we will consider it for future updates to the app! I’m glad you are enjoying it!

  6. Avatar
    Stephanie G. April 15, 2016

    Unfortunately, I’ve found the app (on my iPhone 6) more frustrating than useful. My children never fully load and it frequently shuts down or else is unresponsive. Currently, it tells me most of my children have “outdated data” but I can’t update or reload. Have dumped and reinstalled several times. Had hoped it would make a great resource-maybe in time with improvement, it will be.

    1. Susan Sayler
      Susan Sayler April 15, 2016

      Stephanie, I’m so sorry you have had so many issues with the app on your phone. Have you tried logging out and back in? That just helped me on my phone to be able to get my children’s information to update. Let me know if that helps. If not, we definitely want to troubleshoot this for you.

  7. Avatar
    Sheri Moody April 15, 2016

    I use the app most often to upload pictures from my phone onto a letter I’m writing my sponsored child. Even if I begin writing a letter on my computer, when it comes time to upload pictures, I can pick up my phone, save pictures to the letter through the phone app, then switch back to my computer and printout my letter if I wish to do so.

    1. Susan Sayler
      Susan Sayler April 15, 2016

      That’s a great tip, Sheri! Thanks for sharing!

  8. Avatar
    Nancy Danastasio April 14, 2016

    Wish you had an app for iPad.

    1. Susan Sayler
      Susan Sayler April 15, 2016

      Nancy, we do have the app on iPad. Check it out: https://itunes.apple.com/us/app/compassion/id384410347?mt=8

  9. Avatar
    Barbara April 14, 2016

    I’ve been so frustrated since the app was updated on my iPad Air 2. It crashes within five seconds every time I open it. I’ve removed and reloaded the app several times, but nothing helps. I miss it.

    1. Susan Sayler
      Susan Sayler April 15, 2016

      Hi Barbara! I am so sorry you have had so many issues with the app. We are troubleshooting these issues for you. Have you tried clearing your cache?

      1. Susan Sayler
        Susan Sayler April 15, 2016

        Barbara, the issues you were experiencing should have been fixed with the most recent release of the app. Please make sure that you have downloaded the most recent version.

  10. Avatar
    Michelle April 14, 2016

    The app is great! It’s nice to have the details and photos of the children, and learn more about where they live. The articles are nice too. I have two suggestions. First, reminders to pray are a great idea, but could you add a reminder to write a letter as well? I always want to write more often, but time slips away before you realize it. And second, I’m starting to keep notes from the letters I get to make sure I have everything in one place. Would it be possible to add a section for that in the app itself? Thank you and God bless you all!

    1. Susan Sayler
      Susan Sayler April 15, 2016

      Hi Michelle! Thanks for the feedback! We will definitely take your ideas into consideration. While we may add a notes section on the letters, we have just added the option to view previous letters to and from your children right there in the letter writing tool. Under Write a Letter, click on Letter History and you will be able to view all of the letters sent back and forth. God bless you too!

  11. Avatar
    Mariah Jayne April 14, 2016

    I absolutely love the app because I feel like I always have my little ones with me 🙂 I can also share with friends and acquaintances the powerful impact Compassion has on children in poverty all over the world by letting them scroll through the app and read some of the amazing blog posts and stories available there. It is truly a wonderful app, and one of the most used on my iPhone for sure!

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