Oct 10 2011

Got Questions?

customer-support-services Got questions for us? How about ideas for improving our programs or processes?

Praise? We’ll take that too. Share it all, and get answers, in our online customer support community staffed by representatives in our contact center – support.compassion.com.

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  1. Lindy
    Oct 10, 2011
    at 5:40 am

    Please help! The “Get Answers” tab in this Blog entry is not clickable for me right now. How do I get to the new online community for customer support? I really want to ask why the Crisis Updates on the CI website stopped after August 23rd. I miss being able to pray for those situations, especially when they occur in areas where we have sponsored children!

  2. Judy Tremblay
    Oct 10, 2011
    at 6:19 am

    Sounds cool, but is it up and running? If so, is there a link? I can’t find it on the main website…

  3. Dianne Brendsel
    Oct 10, 2011
    at 10:25 am

    What happens to my sponsored child when he is too old for compassion? Is he equiped for a job or vocation?

  4. Judith Tremblay
    Oct 10, 2011
    at 3:11 pm

    The image will take you there. And the URL is support.compassion.com.

    Thanks! But I guess Lindy beat me to it. :) Of course, we both commented before you all got to work. :)

  5. Andrea
    Oct 10, 2011
    at 4:00 pm

    On ourcompassion.org when it gives me a blog notification and I click through to the notifications it gives me a list of blogs. But when I click on one of those blogs it kicks me back to my homepage. Please fix!

    • Shaina Moats
      Oct 19, 2011
      at 7:09 am

      I’m sorry you’re having issues on OurCompassion with reading blogs! Would you mind reporting this by using the “contact us” link at the bottom of your OurCompassion page? This will ensure that the issue is sent to the correct person.

      • gottabigheart
        Jan 29, 2013
        at 9:31 am

        I don’t know my password for OurCompassion, when I first went there, I was already signed in, and ever since I have already been signed in, but today it asked for my username and my password. what do I need to do?

        • Susan Sayler
          Jan 29, 2013
          at 11:48 am

          Hi gottabigheart! I passed this along. Someone will be emailing you soon with your OurCompassion login information. -Susan

  6. Sheri
    Oct 10, 2011
    at 11:09 pm

    Can you teach me how to insert a Compassion Bidget or banner on my facebook page. I know that there are tons of them on the website to use, but how do you actually insert in on the page?

    • Jacquie Parella
      Oct 11, 2011
      at 8:07 am

      Unfortunately Sheri, Facebook doesn’t allow widgets or banners to be inserted on their pages. They used to but no longer.

      • Sheri
        Oct 16, 2011
        at 12:55 am

        Thanks, Jacquie.

  7. JP
    Oct 16, 2011
    at 4:50 pm

    I would like to know how long it takes to translate an online letter and send one back.

    • Shaina Moats
      Oct 19, 2011
      at 7:10 am

      It takes about the same amount of time as a hand-written letter- 4-6 months. Approximately 2-3 months for your letter to be translated and received by your sponsored child and 2-3 months for them to reply to your letter, translate it, and for it to arrive in your mailbox.

  8. Jan 1, 2012
    at 6:39 pm

    I love GetSatisfaction! It has been so helpful, and I do not feel like I am bugging anyone by calling or e-mailing the office directly. Thanks sooo much :)

  9. Jan 6, 2012
    at 8:45 pm

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