Why Do My Sponsored Child’s Letters Seem So Impersonal?
Questions about letter writing are the most common ones I hear in the contact center. Many sponsors call or write us because they are frustrated with the quality of the letters they receive from their sponsored children.
A few days ago, I spoke with Judy because she was upset that her sponsored child, Carlos, doesn’t answer the questions she asks in her letters. She was also frustrated because she had just received a letter wishing her a “Merry Christmas” … in June!
Continue Reading ›Who Translates Your Letters?
The Honduras Compassion office receives an average of 15,000 to 18,000 letters per month. The handling of so many letters and packages requires a well-trained correspondence team. This group of people takes their job seriously and knows well how to manage the pressure of receiving so many letters. Every one of them is an expert in every process and committed to keeping up the good work.
Continue Reading ›10 Questions With Kenia Servellon
1. How long have you been in your current position with Compassion El Salvador, and what is your job?
Two years. I am a supervisor within the Sponsor Donor Services department.
2. What are the main responsibilities of your position?
I make sure the sponsors have up-to-date information about the children. Not just the letters, but also new cases. I keep the biannual report updated. I make sure that pictures and information are high quality and are sent on time.
I make sure the sponsors have up-to-date information about the children. Not just the letters, but also new cases. I keep the biannual report updated. I make sure that pictures and information are high quality and are sent on time. 3. What is an average day like for you? (more…)
The Journey of One Letter
Have you ever wondered how your sponsored child’s letter gets to you? The long journey it takes from Tanzania or Thailand to Connecticut or California? There’s a lot more to it than you might think!
Samuel Llanes, Guatemala’s Field Communication Specialist, gives us a peek at the journey of one letter from Guatemala to a sponsor in Australia.
