After a sponsor composes those special words. After traveling through cyberspace or snail mail. After translation and delivery to the Compassion center. After getting placed into the eagerly awaiting hands of a student …. Where does that love-in-a-letter actually end up? Rather than tell you, we’ll let some of the students show you where they keep all their written treasures from their sponsors!View Gallery ›
Because letters may have taken two to three months to be delivered in the past, something needed to be done to help us deliver letters more efficiently. If we could speed up the time that it takes for a letter to be exchanged back and forth between supporters and children, it would also enrich the relationships between them. For several years we prayerfully worked to bring this vision to fruition. Then in April 2016, we began using a new system designed to help us deliver letters faster than ever before.Continue Reading ›
Starting this month, Compassion is implementing a new sponsor letter delivery system that will speed up the amount of time it takes to receive a letter! These exciting changes mean some changes to what can be delivered.
If your love language is gifts, this is a hard one for you because you want to be able to send material items along with your letters to show the child you sponsor that you love them. Today, I am going to share with you five things you can mail with your next letter.
To be honest, sometimes it is hard to find the time or energy to sit down, find a pen, think about what to say, and then write out a letter to my sponsored child. What should I write? What do I ask him? How long will it take me? How do I log on to my account again? There can be so many questions to answer before the letter is even written, and in our busy lives and digital culture, writing letters can be a time-consuming task. But we know that our letters connect us to our sponsored children and that they are the main way we are able to communicate our love and care for them.
Working in the Compassion USA Contact Center, I get the opportunity to help answer the questions of Compassion sponsors over the phone, via email, or online about their sponsored children. And often there are questions about the letters sponsors receive from their children. Building a relationship through letter writing is one of the most important things you can do to offer hope to the child you sponsor. So here are a few of the questions I get from time to time. Hopefully, they’ll help you know a little about what to expect from your child’s letters while you are building that fruitful relationship. Why can’t he read or write yet? A few weeks ago, I talked with Roberta* who sponsors a 10-year-old boy in Burkina Faso. Roberta was confused about why her child was not yet able to write letters on his own and why he had to have a tutor dictate each letter for him. She felt that he should be able to write his own letters by now and thought there must be something amiss.
Questions about letter writing are the most common ones I hear in the contact center. Many sponsors call or write us because they are frustrated with the quality of the letters they receive from their sponsored children.
A few days ago, I spoke with Judy because she was upset that her sponsored child, Carlos, doesn’t answer the questions she asks in her letters. She was also frustrated because she had just received a letter wishing her a “Merry Christmas” … in June!
The Honduras Compassion office receives an average of 15,000 to 18,000 letters per month. The handling of so many letters and packages requires a well-trained correspondence team. This group of people takes their job seriously and knows well how to manage the pressure of receiving so many letters. Every one of them is an expert in every process and committed to keeping up the good work.
1. How long have you been in your current position with Compassion El Salvador, and what is your job? Two years. I am a supervisor within the Sponsor Donor Services department. 2. What are the main responsibilities of your position? I make sure the sponsors have up-to-date information about the children. Not just the letters, but also new cases. I keep the biannual report updated. I make sure that pictures and information are high quality and are sent on time. 3. What is an average day like for you?
Letters from sponsors come in to the Ghana office through the Global Ministry Center (GMC) in Colorado Springs. They come in mainly by DHL, but a few letters also come in through e-mail.
When these letters are received they are sorted out and entered into the computer system to track that they were received. They are then distributed into pigeon hole mailboxes created for every church partner at the country office.
Have you ever wondered how your sponsored child’s letter gets to you? The long journey it takes from Tanzania or Thailand to Connecticut or California? There’s a lot more to it than you might think!
Samuel Llanes, Guatemala’s Field Communication Specialist, gives us a peek at the journey of one letter from Guatemala to a sponsor in Australia.